Job Description
Join our award-winning customer service team in sunny San Diego! At San Diego Solutions Inc., we're transforming how businesses connect with their clients. As a Customer Service Representative, you'll be the heartbeat of our operations, delivering exceptional experiences that build lasting relationships. We offer a collaborative environment, comprehensive training, and opportunities for career growth. If you're passionate about problem-solving and thrive in dynamic settings, this is your chance to shine in one of America's most vibrant cities.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service processes
- Identify upsell opportunities to enhance customer satisfaction
- Maintain detailed knowledge of products/services
- Meet/exceed performance metrics for resolution time and CSAT
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 2+ years customer service experience in fast-paced environments
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities with a solutions-oriented mindset
- Ability to remain calm under pressure during escalations
- Spanish bilingual skills highly valued
- Availability to work flexible shifts including weekends