Job Description
Join TechFlow Solutions as a Customer Service Representative and become the heart of our client experience in Los Angeles! We're seeking a dynamic professional to deliver exceptional support while growing your career in a fast-paced tech environment. What you'll do: Resolve inquiries, build lasting client relationships, and contribute to our award-winning service culture. Why us? Competitive compensation, comprehensive benefits, and opportunities for advancement. Ready to make an impact? Apply today and join a team that values your growth!
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve product/service inquiries with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities to enhance customer experience
- Maintain 95%+ customer satisfaction score
- Participate in weekly training to master product knowledge
Qualifications
- 1+ years customer service experience in tech/retail
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to thrive in fast-paced, target-driven environment
- Associate degree or equivalent experience required
- Bilingual (English/Spanish) highly valued
- Strong problem-solving and conflict resolution abilities