Job Description
Join our award-winning team as a Customer Service Representative in Albuquerque! We're urgently seeking passionate individuals to deliver exceptional support to our growing client base. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic environment. If you thrive in fast-paced settings and excel at problem-solving, we want to hear from you!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical and billing issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training and process improvements
Qualifications
- 1+ years customer service experience
- Proficiency with CRM tools (Salesforce preferred)
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Ability to multitask in high-pressure situations
- High school diploma or equivalent (college degree preferred)
- Spanish bilingual certification a plus