Job Description
We're urgently seeking a passionate Customer Service Representative to join our award-winning support team in Portland! As the first point of contact for our growing client base, you'll deliver exceptional experiences while driving customer loyalty. Our competitive package includes health benefits, paid training, and growth opportunities in a dynamic tech environment.
Join our collaborative team at TechFlow Solutions, where innovation meets customer obsession. We pride ourselves on fostering an inclusive culture that values your professional development. Apply today and start making an immediate impact!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and process orders using our proprietary CRM platform
- Document interactions in Salesforce and identify upsell opportunities
- Collaborate with technical teams to escalate complex issues efficiently
- Maintain 95% customer satisfaction score through personalized solutions
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience in a high-volume environment
- Proficiency with CRM systems (Salesforce experience preferred)
- Exceptional communication skills with empathetic approach
- Ability to multitask in fast-paced digital and phone settings
- High school diploma or equivalent (college degree a plus)
- Available for flexible shifts including weekends
- Passion for problem-solving and continuous improvement