Job Description
Join our award-winning customer experience team in the heart of Washington DC! Capital Connect Solutions is urgently seeking passionate Customer Service Representatives to deliver exceptional support to our diverse clientele. Enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth in a dynamic work environment.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with empathy and efficiency
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to address complex technical issues
- Identify upsell opportunities to enhance customer satisfaction and revenue
- Meet/exceed performance metrics for resolution time and customer satisfaction scores
- Contribute to process improvements to streamline service delivery
Qualifications
- Minimum 2 years of customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce preferred) and Microsoft Office Suite
- Exceptional communication skills with fluency in English and Spanish
- Ability to multitask and prioritize in a high-volume setting
- Strong problem-solving skills and emotional intelligence
- High school diploma or equivalent; college degree preferred