Job Description
Immediate Opening: Customer Service Representative in Tulsa, OK!
We're seeking passionate individuals to join our award-winning customer support team. This full-time position offers competitive pay, comprehensive benefits, and a dynamic environment where your voice matters. If you thrive in fast-paced settings and excel at turning challenges into solutions, this role is your next career move!
Why Join Us?
- Competitive hourly rate with performance-based bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Tuition reimbursement program
- Clear career advancement pathways
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues using CRM systems while maintaining 95% customer satisfaction rate
- Document all interactions accurately in Salesforce and escalate critical cases appropriately
- Collaborate with product teams to identify service improvement opportunities
- Maintain 99.5% attendance while meeting 20+ calls/hour performance targets
- Master product knowledge through weekly training sessions
- Contribute to team success by sharing best practices during daily huddles
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional verbal/written communication skills with neutral accent
- Ability to multitask across 3+ communication channels simultaneously
- Proven problem-solving with de-escalation techniques
- High school diploma or equivalent; associate's degree preferred
- Available for flexible shifts including nights/weekends during peak seasons
- Type 45+ WPM with 98% accuracy in data entry tasks