Job Description
Join our award-winning team as a Customer Service Representative in the heart of San Jose! We're seeking passionate individuals to deliver exceptional support experiences while advancing their careers with comprehensive training and growth opportunities. Enjoy a collaborative environment with competitive benefits and recognition for outstanding performance.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining 95% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
- Maintain strict compliance with data security protocols
Qualifications
- 2+ years customer service experience in B2B/B2C environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to thrive in fast-paced, metrics-driven settings
- Spanish bilingual certification highly preferred
- Associate degree or equivalent experience
- Available for flexible shifts including weekends