Job Description
Join our award-winning customer experience team in Omaha! We're seeking passionate individuals to deliver exceptional support while advancing their careers in a dynamic, growth-oriented environment. Enjoy competitive compensation, comprehensive benefits, and a culture that recognizes your contributions.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with cross-functional teams to resolve complex technical issues
- Identify upsell opportunities to enhance customer value
- Meet/exceed performance metrics including CSAT and resolution times
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent
- Omaha residency required