Job Description
Join our award-winning team in Denver and become the voice of our brand! We're seeking a passionate Customer Service Representative to deliver exceptional support experiences. Enjoy a modern workspace, competitive benefits, and opportunities for growth in one of America's most vibrant cities. If you thrive in fast-paced environments and love solving problems, this role is your next career move.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet/exceed customer satisfaction and resolution targets
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience required
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in high-volume environments
- High school diploma or equivalent; college degree preferred
- Spanish fluency a plus