Job Description
Join Seattle's fastest-growing tech support firm as a Customer Service Representative! We're seeking passionate communicators to deliver exceptional experiences for our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career advancement in a collaborative downtown Seattle environment.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat
- Document interactions and maintain accurate CRM records
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly customer satisfaction targets
- Identify upsell opportunities for premium services
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience
- Proficient with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required
- Experience in tech or SaaS industries preferred