Job Description
Join our award-winning team at Apex Solutions Group as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional experiences for our Fortune 500 clients in the Minneapolis area. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment in the heart of downtown. As a key member of our client success team, you'll drive satisfaction through every interaction while advancing your career with industry-leading training.
What We Offer:
- Comprehensive health, dental, and vision insurance
- 401(k) with 6% company match
- 15 days PTO + 10 company holidays
- Professional development stipend
- Hybrid work schedule (3 days remote/week)
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications accurately
- Document all interactions in Salesforce CRM system
- Collaborate with technical support teams to resolve complex issues
- Identify upsell opportunities for premium services
- Maintain detailed knowledge of product catalog and policies
- Participate in weekly performance coaching sessions
Qualifications
- 2+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to handle 50+ daily interactions while maintaining quality
- High school diploma or equivalent (Bachelor's preferred)
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including evenings/weekends
- Spanish bilingualism a plus