Job Description
Join our award-winning team at Mesa Connect Solutions as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional support experiences from our modern Mesa headquarters. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic tech environment.
Responsibilities
- Handle 50+ inbound/outbound calls daily with empathy and professionalism
- Resolve customer inquiries regarding products/services using CRM tools
- Process orders, returns, and warranty claims with 95% accuracy
- Collaborate with technical teams to escalate complex issues
- Maintain detailed customer interaction records in Salesforce
- Meet/exceed monthly KPIs for CSAT and resolution times
Qualifications
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to type 40+ WPM with 98% accuracy
- High school diploma or equivalent (college degree preferred)
- Available to work flexible shifts including weekends
- Bilingual English/Spanish certification a plus