Job Description
Join our award-winning customer service team in Fresno and become the voice of our brand! We're seeking passionate individuals who thrive in dynamic environments and are committed to delivering exceptional experiences. As a Customer Service Representative at Fresno Solutions Group, you'll handle inbound inquiries, resolve issues with empathy, and build lasting relationships with our diverse clientele. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values growth. If you're ready to make a difference in your community, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and accuracy
- Resolve billing, product, and service issues using our CRM system
- Document interactions and maintain detailed case notes for quality assurance
- Collaborate with technical teams to escalate complex issues efficiently
- Meet or exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities and conflict resolution expertise
- Ability to multitask in fast-paced environments while maintaining composure
- Spanish bilingual proficiency highly valued