Job Description
Join Our Growing Team
Are you a people person with a passion for problem-solving? Apex Support Solutions is looking for a dynamic Customer Service Representative to join our high-performing team in Charlotte, NC. We pride ourselves on delivering exceptional support and fostering a culture of growth and inclusivity.
Why Work With Us?
We offer competitive pay, comprehensive benefits, and a collaborative work environment where your voice matters. If you are ready to take the next step in your career, apply today.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues efficiently while maintaining a positive and professional demeanor.
- Accurately document all customer interactions and account details in our CRM system.
- Collaborate with cross-functional teams to escalate complex issues and improve service processes.
- Provide detailed product and service information to help customers make informed decisions.
- Identify and escalate opportunities for process improvement to management.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, call center, or retail is preferred.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Strong problem-solving abilities and a keen attention to detail.
- Ability to work flexible hours, including weekends and holidays, as needed.