Job Description
Are you looking for a rewarding career with the financial stability of a weekly paycheck?
Pacific Logistics Solutions is a rapidly growing company in the heart of Los Angeles, dedicated to streamlining supply chains and delivering exceptional customer experiences. We are currently seeking a highly motivated Customer Service & Operations Specialist to join our dynamic team. If you are a hardworking professional who thrives in a fast-paced environment and values reliable compensation, we want to meet you.
As a key member of our operations team, you will play a crucial role in ensuring our clients receive top-tier service while maintaining efficient internal workflows. We offer a comprehensive benefits package and, most importantly, guaranteed weekly paychecks to help you manage your finances with ease.
Why Join Us?
- Weekly Payroll: Get paid every Friday for your hard work.
- Competitive Benefits: Health, dental, and vision insurance available after 90 days.
- Growth Opportunities: Clear career progression paths for dedicated employees.
- Modern Environment: Work in a collaborative, tech-forward office in Downtown LA.
Responsibilities
- Manage and resolve a high volume of customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Process customer orders and update tracking information in our logistics management system.
- Collaborate with the warehouse and dispatch teams to ensure timely delivery and resolve shipping discrepancies.
- Maintain accurate and up-to-date customer records in the CRM database.
- Assist in training new hires and onboarding processes to ensure team consistency.
- Identify opportunities to improve operational workflows and customer satisfaction metrics.
- Prepare daily reports on customer feedback and service performance.
Qualifications
- High school diploma or GED equivalent required; associate's degree or technical certification is a plus.
- Minimum of 1-2 years of experience in customer service, logistics, or administrative operations.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and basic data entry skills.
- Strong verbal and written communication skills with the ability to de-escalate difficult situations.
- Must be available to work a flexible schedule, including occasional weekends or holidays.
- Valid driver's license and reliable transportation are preferred.
- Ability to multitask effectively in a fast-paced, high-volume environment.