Job Description
Join GlobalConnect Solutions, a diverse industry leader committed to fostering inclusive workplaces! We're seeking passionate Bilingual Customer Support Specialists to join our Anaheim team. Enjoy competitive benefits, visa sponsorship assistance, and a culture that celebrates international talent. Help us deliver exceptional service while growing your career in sunny California!
Responsibilities
- Provide multilingual customer support via phone, email, and chat in English and Spanish
- Resolve technical inquiries and product issues with empathy and precision
- Document interactions accurately in our CRM system
- Collaborate with global teams to ensure consistent service quality
- Identify process improvements to enhance customer experience
- Participate in monthly cultural competency training
Qualifications
- Fluent in English and Spanish (written and verbal)
- 1+ years customer service experience
- Valid work authorization or visa sponsorship eligibility
- Proficient with CRM software (Salesforce experience preferred)
- High school diploma or equivalent; college degree a plus
- Ability to work flexible shifts including weekends
- Strong problem-solving and communication skills