Job Description
Join our inclusive team in sunny Corpus Christi! Global Connect Solutions is seeking multilingual professionals for our expanding customer support division. We welcome international candidates and provide comprehensive visa sponsorship assistance. Enjoy competitive pay, comprehensive benefits, and a supportive workplace culture.
As a Customer Service Specialist, you'll be the first point of contact for our diverse global clientele. Our training programs ensure smooth onboarding regardless of background. We offer relocation assistance and cultural integration support to make your transition seamless.
Why Choose Corpus Christi? Affordable living, beautiful coastal views, and a thriving international community. Experience Texan hospitality while building your career with a company that values global perspectives.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat in English and Spanish
- Resolve technical issues and product questions efficiently using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex customer issues
- Meet monthly performance metrics for resolution time and customer satisfaction
- Participate in cross-departmental projects to improve service quality
Qualifications
- Fluency in English and Spanish (written and spoken)
- 1+ years of customer service experience or relevant internship
- Proficiency with CRM software (Salesforce experience preferred)
- Ability to work flexible shifts including weekends
- Valid work authorization or willingness to apply for sponsorship
- Associate degree or equivalent professional experience
- Strong problem-solving and conflict resolution abilities