Job Description
Join our award-winning team in Oakland, CA for an immediate start opportunity! We're seeking a passionate Customer Service Representative to deliver exceptional experiences to our clients. This full-time role offers competitive pay, comprehensive benefits, and rapid career growth. If you thrive in fast-paced environments and excel at problem-solving, apply now and make an impact!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues using CRM systems and company protocols
- Collaborate with cross-functional teams to improve service workflows
- Meet/exceed performance metrics for resolution time and satisfaction
- Document all interactions accurately in Salesforce and Zendesk
- Identify upsell opportunities during customer interactions
- Participate in weekly training sessions for product knowledge
Qualifications
- Minimum 1 year customer service experience
- Proficient with CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in high-volume environments
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Bilingual (English/Spanish) preferred