Job Description
Join our dynamic multicultural team in sunny Miami! We're seeking enthusiastic bilingual professionals to deliver exceptional customer experiences to our international clientele. This urgent position offers immediate start for qualified candidates with strong communication skills and a passion for service. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in one of America's most diverse cities.
Responsibilities
- Provide multilingual support (English/Spanish) via phone, email, and chat
- Resolve customer inquiries efficiently while maintaining high satisfaction scores
- Process bookings and manage reservations for luxury hotel partners
- Collaborate with global teams to ensure seamless service delivery
- Document interactions accurately in CRM systems
- Participate in weekly training to enhance cultural competence
Qualifications
- Fluent in English and Spanish (written and verbal)
- 1+ years customer service experience in hospitality or tourism
- Valid US work authorization or visa sponsorship available
- Proficient with Microsoft Office and ticketing systems
- Exceptional problem-solving and conflict resolution skills
- Ability to work flexible shifts including weekends
- Positive attitude with cross-cultural sensitivity