Job Description
Join our dynamic team at Global Harbor Solutions, a leader in international logistics committed to workplace diversity. We're seeking a passionate Bilingual Customer Service Specialist to bridge communication gaps and deliver exceptional support to our global clientele. This role offers competitive compensation, comprehensive benefits, and a welcoming environment for professionals from all backgrounds. If you're fluent in English and another language, and thrive in multicultural settings, we encourage you to apply today!
Responsibilities
- Provide multilingual customer support via phone, email, and chat in English and Spanish
- Resolve inquiries regarding shipping, documentation, and customs clearance
- Maintain accurate client records in CRM systems
- Collaborate with international teams to ensure seamless service delivery
- Process transactions and track shipment statuses
- Conduct follow-ups to ensure client satisfaction
- Participate in cross-cultural training initiatives
Qualifications
- Fluency in English and Spanish (written and verbal)
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or logistics experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Legal authorization to work in the United States
- Adaptability to multicultural work environments