Job Description
Are you looking for a stable career with the financial flexibility of weekly pay? TechFlow Solutions is seeking a highly motivated IT Support Specialist to join our dynamic team in London. We understand that life happens, which is why we prioritize your liquidity by offering a guaranteed payout every Friday.
As a key member of our support team, you will be the first point of contact for our internal staff, ensuring they have the tools they need to succeed. We offer a modern, collaborative environment where your technical expertise is valued and your career can grow.
Responsibilities
- Provide first-level technical support via phone, email, and ticketing systems to a diverse user base.
- Troubleshoot hardware and software issues, including Windows operating systems, Microsoft Office, and network connectivity.
- Assist with the setup, configuration, and maintenance of workstations, printers, and mobile devices.
- Maintain accurate records of all incidents and resolutions in the internal knowledge base.
- Collaborate with the cybersecurity team to ensure data protection and compliance protocols are followed.
- Conduct regular system checks and software updates to ensure optimal performance.
Qualifications
- Strong understanding of Microsoft Windows 10/11 and Microsoft 365 (Office 365).
- Experience with remote support tools (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., Jira, Zendesk).
- Excellent verbal and written communication skills with a customer-centric approach.
- Able to explain complex technical issues to non-technical stakeholders clearly.
- Flexibility to work occasional evenings or weekends as business needs dictate.
- Relevant IT certification (CompTIA A+, Network+) is a significant advantage.