Job Description
Join a dynamic team that values your time with guaranteed weekly paychecks!
Apex Logistics Solutions is currently hiring Customer Service Representatives in Raleigh, NC. If you are looking for a stable career with immediate financial benefits and a supportive work environment, this is the opportunity for you.
As a key member of our customer success team, you will play a vital role in ensuring our clients receive the highest level of service while supporting our daily operations.
Benefits & Perks:
- Weekly Payroll: Get paid every Friday with no waiting for bi-weekly cycles.
- Competitive Salary: Earn between $18.00 and $22.00 per hour based on experience.
- Health Coverage: Comprehensive medical, dental, and vision insurance available.
- Paid Time Off: Vacation and sick leave accruals.
Responsibilities
- Manage and resolve a high volume of incoming customer inquiries via phone, email, and chat with a focus on first-contact resolution.
- Process customer orders, returns, and exchanges accurately and efficiently within established timeframes.
- Update and maintain customer records in the CRM system with precision.
- Collaborate with the warehouse and logistics teams to ensure timely order fulfillment and delivery updates.
- Identify trends in customer feedback and propose process improvements to management.
- Adhere to all company policies, safety regulations, and quality assurance standards.
Qualifications
- High school diploma or GED required; associate degree preferred.
- Previous experience in customer service, logistics, or retail is highly desirable.
- Strong verbal and written communication skills with the ability to de-escalate difficult situations professionally.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and basic computer navigation.
- Ability to work in a fast-paced, high-volume environment and adapt to changing priorities.
- Reliable transportation and ability to work occasional overtime or weekends if required.