Job Description
Are you a dedicated IT professional looking for a Weekend Technical Support role in San Diego? NextGen Systems Solutions is looking for a reliable and skilled specialist to join our direct-hire team. We offer a competitive hourly rate, comprehensive benefits, and a stable work environment.
In this role, you will be the primary point of contact for technical issues during critical weekend hours, ensuring minimal downtime for our clients. If you are a problem-solver with a passion for technology, we want to hear from you.
Responsibilities
- Provide Tier 2 and Tier 3 technical support to internal staff and external clients via phone and remote access during weekend shifts.
- Diagnose and troubleshoot hardware, software, network connectivity, and peripheral issues efficiently.
- Document all incidents, resolutions, and follow-up actions in the ticketing system (ServiceNow/Zendesk).
- Collaborate with the on-call team lead to escalate complex issues and ensure 24/7 coverage.
- Perform routine system maintenance and patch management during off-peak hours.
- Maintain a professional and helpful demeanor while managing high call volumes.
Qualifications
- High school diploma or equivalent required; Associate's degree in IT or related field is a plus.
- Minimum 2 years of experience in IT Help Desk, Technical Support, or Customer Service.
- Strong knowledge of Windows and macOS operating systems.
- Experience with VPNs, remote desktop tools, and basic networking concepts.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Excellent communication skills and a customer-centric attitude.