Job Description
Are you looking for a rewarding career with a competitive salary and a consistent schedule? Apex Digital Solutions is seeking a dedicated Weekend Technical Support Specialist to join our growing team in Louisville, KY.
Our weekend shift offers you the perfect opportunity to enjoy your weekdays free for personal commitments, family time, or hobbies, while still building a stable and lucrative career in IT. You will be the first line of defense for our internal infrastructure, ensuring our systems run smoothly 24/7.
Why Join Us?
- Flexible Schedule: Work Friday through Sunday with guaranteed 3-day weekends.
- Competitive Pay: Earn between $22.00 - $28.00 per hour based on experience.
- Modern Tech Stack: Work with the latest tools and enterprise software.
- Professional Growth: Clear pathways for advancement into SysAdmin or Network Engineering roles.
If you are a problem-solver who thrives in a fast-paced environment, we want to hear from you.
Responsibilities
- Troubleshoot Technical Issues: Resolve hardware and software tickets submitted by internal employees during the weekend shift.
- System Monitoring: Proactively monitor server health, network performance, and application availability.
- Incident Management: Document and escalate critical incidents to the on-call team during the week.
- Software Deployment: Assist in the deployment of patches and updates for weekend maintenance windows.
- Help Desk Support: Provide tier-1 support via phone, email, and remote desktop tools.
- Inventory Control: Maintain accurate records of IT equipment and assets assigned to staff.
Qualifications
- Education: High school diploma or GED required; Associate degree in Computer Science or IT preferred.
- Experience: 1-2 years of experience in IT support or a help desk environment.
- Technical Skills: Proficiency in Windows 10/11, Microsoft Office 365, and basic networking concepts (TCP/IP, DNS).
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Availability: Must be available to work Friday, Saturday, and Sunday (or other rotating weekend shifts).
- Problem Solving: Strong analytical skills with a proactive approach to troubleshooting.