Job Description
Apex Digital Solutions is currently seeking a highly skilled and motivated Weekend Support Specialist to join our dynamic team in Austin, Texas.
We are offering an Immediate Start for this critical role. If you are looking for a stable career opportunity with a modern organization and want to make an impact during the crucial weekend maintenance window, we want to hear from you.
In this position, you will serve as the primary technical resource for our clients, ensuring system uptime and operational excellence while the rest of the office is offline.
Responsibilities
- Provide advanced technical support and troubleshooting for hardware, software, and network infrastructure.
- Monitor system performance and alert the weekday team to any critical issues that arise.
- Manage and resolve incoming IT service tickets efficiently and accurately.
- Perform essential system maintenance, updates, and security patches during off-peak hours.
- Assist in data backup procedures and recovery testing to ensure business continuity.
- Document all technical issues and resolutions in our ticketing system.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or Computer Science preferred.
- Minimum of 2 years of professional experience in IT support, help desk, or systems administration.
- Strong working knowledge of Windows and Linux operating systems.
- Excellent problem-solving skills and the ability to work independently with minimal supervision.
- Effective communication skills to document technical findings clearly.
- Must be available to work weekends (Saturday and Sunday) on a recurring schedule.