Job Description
Are you a problem-solver seeking a flexible schedule in the heart of Boston? Apex Data Systems is currently hiring a Weekend Support Engineer to ensure our critical infrastructure remains operational during off-hours. We are looking for a technically proficient individual who thrives in a high-pressure environment and values autonomy.
Why join us?
- Competitive Compensation: Earn a top-tier salary with performance bonuses.
- Flexible Lifestyle: Enjoy a predictable 2-day weekend schedule.
- Growth Opportunities: Clear pathways to advancement within our tech ecosystem.
As a Weekend Support Engineer, you will be the first line of defense for our clients, ensuring seamless operations while the rest of the team enjoys their downtime.
Responsibilities
- Monitor System Health: Proactively oversee server infrastructure and network performance during weekend shifts to prevent downtime.
- Ticket Resolution: Efficiently triage, diagnose, and resolve complex technical support tickets within established SLAs.
- Incident Management: Lead emergency response efforts for system outages, collaborating with on-call engineers.
- User Training: Provide remote technical guidance and documentation updates to end-users during peak weekend periods.
- Security Maintenance: Execute routine security patches and compliance checks to safeguard company data.
- Reporting: Generate and review weekend performance reports to identify trends and areas for improvement.
Qualifications
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).
- Experience: Minimum of 2 years of experience in technical support, systems administration, or DevOps engineering.
- Availability: Must be available to work weekends (Saturday and Sunday) on a rotating or fixed schedule.
- Technical Skills: Proficiency in Linux, Windows Server, and scripting languages (Python/Bash).
- Communication: Strong written and verbal communication skills for remote client interaction.
- Problem Solving: Demonstrated ability to troubleshoot complex issues under time constraints.