Job Description
Join our dynamic team at Urban Retail Group as a Weekend Shift Supervisor in the heart of London! We're seeking a charismatic leader to elevate our customer experience during peak weekend hours. This role offers competitive compensation, flexible scheduling, and opportunities for career growth in a vibrant retail environment.
As a key member of our weekend operations team, you'll drive exceptional service standards while mentoring staff and optimizing store performance. Our commitment to work-life balance ensures you enjoy weekdays free while making weekends impactful.
Responsibilities
- Lead and mentor weekend retail staff to achieve sales targets and service excellence
- Oversee store operations during peak weekend hours, ensuring seamless customer flow
- Implement visual merchandising standards to enhance product presentation
- Resolve customer inquiries and escalations with professionalism and empathy
- Conduct inventory management and stock reconciliation procedures
- Train new team members on company protocols and customer service standards
- Monitor sales performance metrics and implement improvement strategies
Qualifications
- Minimum 2 years retail supervisory experience in high-volume environments
- Proven track record of achieving sales targets through team leadership
- Exceptional communication and conflict resolution skills
- Strong organizational abilities with attention to operational details
- Availability to work weekends and occasional bank holidays
- Proficiency in retail management software and POS systems
- Valid UK work authorization and right to work in the UK