Job Description
Are you ready to join a dynamic team that values flexibility and technical excellence? Memphis Tech Solutions is currently seeking a detail-oriented Technical Support Specialist to join our Weekend Operations Team. This is an immediate start opportunity for a driven professional looking to make an impact.
In this role, you will be the first line of defense for our clients, ensuring seamless technology operations during critical weekend hours. If you have a passion for IT and enjoy a fast-paced environment, we want to hear from you.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues.
- Monitor system performance and uptime to ensure 99.9% availability during weekend shifts.
- Diagnose and resolve complex technical problems via phone, email, and remote access tools.
- Collaborate with the week-day team to document issues and implement long-term solutions.
- Perform routine maintenance and security updates on client systems.
- Assist in the deployment of new hardware and software configurations.
- Document all support interactions and resolutions in the ticketing system.
Qualifications
- Associate degree in Computer Science, IT, or a related field (or equivalent experience).
- Minimum of 2 years of experience in technical support or IT helpdesk roles.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively during shifts.
- Must be available to work weekends (Saturday and Sunday) on a full-time basis.
- Relevant certifications (CompTIA A+, Network+) are a plus.