Job Description
Join our dynamic team at Urban Retail Solutions Ltd as a Weekend Shift Customer Service Specialist! We're seeking enthusiastic professionals to deliver exceptional weekend experiences at our flagship London location. Enjoy competitive pay, flexible scheduling, and a vibrant work environment while supporting our diverse clientele. Perfect for students, parents, or professionals seeking weekend opportunities.
Responsibilities
- Deliver outstanding customer service across all touchpoints including in-person, phone, and digital channels
- Manage weekend sales transactions using POS systems with 100% accuracy
- Process returns, exchanges, and resolve customer inquiries promptly
- Assist with inventory management and visual merchandising during off-peak hours
- Collaborate with weekend team members to maintain store standards
- Train on new product launches and seasonal promotions
- Contribute to weekend sales targets through upselling and product knowledge
Qualifications
- Previous customer service or retail experience preferred
- Exceptional communication and problem-solving abilities
- Proficiency with POS systems and basic retail software
- Strong attention to detail in transaction processing
- Ability to work independently and as part of a team
- Flexibility to work weekends and occasional holidays
- Positive attitude with a passion for customer satisfaction
- Basic numeracy and cash handling skills