Job Description
Join Urban Retail Group's vibrant team as a Weekend Shift Customer Service Specialist! We're seeking energetic professionals to deliver exceptional service during our busiest weekend hours at our flagship London store. This role offers flexible weekend schedules while providing competitive compensation in one of the UK's most dynamic retail environments. You'll be the face of our brand, creating memorable shopping experiences for our diverse clientele while supporting store operations.
Responsibilities
- Deliver exceptional customer service through in-person and digital channels
- Process transactions accurately using POS systems
- Manage inventory and maintain visual merchandising standards
- Resolve customer inquiries with professionalism and empathy
- Collaborate with team members to ensure seamless weekend operations
- Adhere to health and safety protocols during all shifts
Qualifications
- Previous customer service or retail experience preferred
- Excellent communication and interpersonal skills
- Ability to work weekends and bank holidays reliably
- Strong problem-solving abilities under pressure
- Basic proficiency with retail technology systems
- Positive attitude and collaborative team spirit