Job Description
Are you looking for a stable, high-growth career in Austin's booming tech sector?
We are seeking a dedicated Weekend IT Support Specialist to join our elite technical team. This is a Direct Hire position offering competitive benefits, a hybrid-friendly work culture, and the unique advantage of enjoying your weekdays off.
As part of our weekend support squad, you will be the first line of defense for our enterprise clients, ensuring 99.9% uptime and resolving critical technical issues efficiently. If you are a problem-solver with a passion for technology and a desire to work in a flexible schedule, we want to hear from you.
Why Choose Apex Tech Solutions?
- Weekend Freedom: Work Fri-Sun and enjoy a full, uninterrupted Monday-Thursday schedule.
- Competitive Compensation: Comprehensive benefits package including health, dental, and vision.
- Professional Growth: Ongoing training and clear pathways to Senior IT roles.
Responsibilities
- Provide expert technical support and troubleshooting for hardware, software, and network issues via phone, email, and remote access.
- Manage and prioritize a high volume of IT tickets within the Service Level Agreement (SLA) timeframes.
- Perform on-site maintenance and installations for company servers and workstations during weekend shifts.
- Collaborate with the weekday support team to document issues, resolutions, and recurring problems.
- Assist in the deployment and configuration of new devices and software updates.
- Maintain a clean, organized, and secure IT environment for all clients.
- Escalate complex issues to senior engineers while keeping users informed of progress.
Qualifications
- Minimum of 1-2 years of professional IT support or help desk experience.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with Active Directory, Microsoft Office Suite, and common troubleshooting tools.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- High level of reliability and the ability to work independently with minimal supervision.
- CompTIA A+ Certification (or equivalent experience) is a plus.
- Ability to lift and carry equipment weighing up to 25 lbs for on-site setup.