Job Description
We are looking for a detail-oriented Weekend IT Support Specialist to join our dynamic team in Chicago, Illinois. If you are a tech enthusiast seeking weekend shift jobs in Illinois that offer competitive pay and professional growth, this is your chance to shine.
In this role, you will ensure the continued stability and security of our IT infrastructure during our peak operational hours. You will be the first line of defense for technical issues, providing critical support to our employees and maintaining our reputation for excellence.
Why Join Us?
- Competitive hourly wage ($25 - $30/hr)
- Flexible weekend schedule (Saturday & Sunday)
- Modern work environment with cutting-edge technology
- Opportunity for career advancement in IT
Responsibilities
- Provide tier-1 and tier-2 technical support for hardware, software, and network issues.
- Diagnose and resolve complex technical problems via phone, email, or remote desktop.
- Install, configure, and maintain workstations, printers, and mobile devices.
- Monitor system performance and logs to proactively identify potential outages.
- Assist in the deployment of new software updates and security patches.
- Maintain accurate documentation of all support tickets and resolutions in the CRM system.
- Collaborate with the on-site team to ensure seamless IT operations during weekend shifts.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Must be available to work weekends (Saturday and Sunday).
- Strong knowledge of Windows and macOS operating systems.
- Experience with networking basics (TCP/IP, DNS, DHCP) is highly preferred.
- Excellent troubleshooting and problem-solving skills.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Ability to lift and move IT equipment as needed.