Job Description
Join our elite remote IT support team and transform weekend work into career growth! We're seeking a technically savvy Weekend IT Support Specialist to deliver exceptional service during our high-demand weekend shifts. Enjoy competitive pay, flexible remote work, and opportunities to advance your career in a dynamic tech environment.
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Manage ticket queues and resolve Tier 1-2 escalations with SLA adherence
- Conduct system diagnostics and perform remote troubleshooting
- Document incidents and solutions using ITSM tools
- Collaborate with global teams during critical system updates
- Maintain security protocols and compliance standards
Qualifications
- 3+ years in remote IT support or helpdesk role
- Expertise in Windows/macOS, networking fundamentals, and cloud services
- CompTIA A+/Network+ certification or equivalent
- Exceptional troubleshooting and communication skills
- Experience with ServiceNow or Jira ticketing systems
- Ability to work independently during weekend shifts (Sat-Sun)