Job Description
Join our prestigious Grand City Hotels team as a Weekend Hospitality Supervisor in Central London. This dynamic weekend role offers flexible hours while delivering exceptional guest experiences in our luxury urban retreat. You'll lead frontline operations during peak weekend periods, ensuring seamless service across our award-winning facilities. Perfect for hospitality professionals seeking work-life balance without compromising on career growth.
We provide industry-leading training, competitive weekend premiums, and opportunities for advancement within our international hotel group. Benefit from complimentary staff meals, uniform provision, and exclusive employee discounts across our portfolio.
Responsibilities
- Manage weekend front desk operations and guest check-in/check-out processes
- Supervise weekend housekeeping and maintenance teams to maintain 5-star standards
- Handle VIP guest requests and resolve service escalations promptly
- Coordinate weekend event bookings and banquet service logistics
- Conduct weekend staff briefings and performance monitoring
- Implement weekend occupancy strategies and upsell premium services
- Maintain weekend security protocols and emergency response procedures
Qualifications
- Minimum 2 years hospitality supervisory experience in UK hotels
- Valid UK work permit and right to work in England
- Advanced knowledge of Opera PMS and hotel management systems
- Strong conflict resolution and leadership capabilities
- Weekend availability essential (Sat/Sun shifts)
- Food safety and first aid certifications preferred
- Fluency in English with additional languages advantageous
- Ability to work under pressure during peak weekend periods