Job Description
Join our dynamic team at Sunrise Hospitality Group as a Weekend Customer Service Specialist! We're seeking energetic individuals to deliver exceptional guest experiences during our peak weekend operations. Enjoy flexible Saturday/Sunday shifts, competitive compensation, and a vibrant work culture in Mesa's thriving hospitality sector. Perfect for students, parents, or anyone seeking weekend flexibility with growth opportunities.
Why Join Us?
- Competitive hourly pay + weekend differential
- Comprehensive training program
- Employee discounts on services
- Supportive team environment
- Potential for advancement to full-time roles
Responsibilities
- Provide exceptional customer service across all touchpoints
- Manage weekend check-in/check-out processes efficiently
- Resolve guest inquiries and concerns with professionalism
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate records
- Assist with event setup and weekend activities
- Uphold brand standards and safety protocols
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and conflict resolution skills
- Ability to work independently and as part of a team
- Flexible availability for weekend shifts (Sat/Sun)
- Basic computer proficiency with reservation systems
- Valid Arizona driver's license (if transportation needed)
- Positive attitude and problem-solving mindset