Job Description
Join our dynamic team at Urban Oasis Hospitality, where we're redefining guest experiences in the heart of Phoenix! We're seeking enthusiastic Weekend Customer Service Specialists to deliver exceptional service during our peak weekend operations. This role offers flexible weekend schedules (Sat/Sun) with competitive compensation and a vibrant work environment. Perfect for students, professionals, or anyone seeking rewarding weekend employment in Phoenix's thriving hospitality sector.
Responsibilities
- Provide exceptional customer service to weekend guests via phone, email, and in-person interactions
- Manage front desk operations including check-ins, check-outs, and reservation management
- Resolve guest inquiries and complaints promptly with professionalism and empathy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Assist with event setup and weekend guest activities coordination
- Maintain a clean, organized, and welcoming lobby area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service or hospitality experience
- Strong communication and interpersonal skills
- Ability to work independently and make sound decisions
- Proficiency with reservation systems and basic software
- Flexible availability for weekend shifts (Saturday/Sunday)
- Valid Arizona driver's license (if required for errands)
- Basic first aid/CPR certification (preferred)