Job Description
Join our dynamic team at Urban Hospitality Group and transform your weekends into rewarding experiences! We're seeking enthusiastic Weekend Customer Service Specialists to deliver exceptional guest experiences at our premium downtown Boston location. Enjoy competitive pay, flexible scheduling, and a vibrant team atmosphere while working in one of America's most exciting cities. Perfect for students, artists, or anyone seeking weekend flexibility without sacrificing career growth opportunities.
Responsibilities
- Deliver exceptional customer service across all guest touchpoints
- Manage reservation systems and optimize weekend occupancy rates
- Resolve guest inquiries with professionalism and efficiency
- Collaborate with cross-functional teams to ensure seamless operations
- Execute weekend marketing initiatives and local partnerships
- Maintain detailed service documentation and performance metrics
- Uphold premium service standards during peak weekend periods
Qualifications
- 1+ years customer service or hospitality experience preferred
- Weekend availability essential (Saturday/Sunday shifts)
- Strong communication and conflict resolution skills
- Proficiency with reservation and POS systems
- Ability to thrive in fast-paced environments
- Valid Massachusetts work authorization required
- Basic knowledge of Boston tourism landscape beneficial