Job Description
Join our dynamic team as a Weekend Customer Experience Specialist at Urban Hospitality Group! We're seeking passionate individuals to deliver exceptional service during our peak weekend hours at our flagship downtown Minneapolis location. This role is perfect for those seeking weekend flexibility while making meaningful connections with our diverse clientele. Enjoy competitive compensation, a vibrant work environment, and opportunities for professional growth. If you thrive in fast-paced settings and prioritize guest satisfaction, we encourage you to apply today!
Responsibilities
- Deliver exceptional customer service during weekend shifts (Saturday/Sunday)
- Manage high-volume transactions with accuracy and efficiency
- Resolve customer inquiries and escalate complex issues appropriately
- Maintain pristine store appearance and visual merchandising standards
- Collaborate with weekend team to ensure seamless operations
- Process inventory and uphold stockroom organization protocols
- Execute promotional campaigns and loyalty program initiatives
Qualifications
- Minimum 1 year customer service or retail experience
- Availability to work weekends (including holidays) and flexible hours
- Strong problem-solving and conflict resolution abilities
- Proficiency with POS systems and basic inventory software
- Exceptional communication and interpersonal skills
- Ability to thrive in fast-paced, high-energy environments
- Basic math skills for cash handling and transaction accuracy
- High school diploma or equivalent required