Job Description
Join our award-winning team at Sunshine Hospitality Group! We're urgently seeking passionate Weekend Guest Service Representatives to deliver exceptional experiences at our premier Miami waterfront resort. This full-time weekend shift role offers competitive pay, generous tips, and career growth opportunities in South Florida's thriving hospitality sector.
As a key ambassador of our luxury brand, you'll create unforgettable moments for international guests while enjoying Miami's vibrant energy. We provide comprehensive training, flexible scheduling, and a supportive work environment where your talents shine.
Responsibilities
- Provide exceptional front desk service including check-in/out, reservations, and guest inquiries
- Resolve guest concerns promptly with empathy and professionalism
- Coordinate with housekeeping, maintenance, and valet teams
- Process payments accurately using resort management systems
- Execute upselling opportunities for premium services and amenities
- Maintain detailed records of guest preferences and special requests
- Adhere to safety protocols and emergency procedures
Qualifications
- Minimum 1 year customer service experience in hospitality/retail
- Fluency in English; Spanish proficiency highly valued
- Proficiency with Opera/PMS systems and Microsoft Office
- Ability to work weekends, holidays, and flexible shifts
- Strong problem-solving and multitasking abilities
- Valid Florida driver's license preferred
- Positive attitude and commitment to luxury service standards