Job Description
Join our dynamic team in New York City! We're urgently seeking motivated Part-Time Customer Service Representatives to deliver exceptional client experiences. This flexible role offers competitive pay and growth opportunities in a fast-paced retail environment. Perfect for students, career-changers, or those seeking supplemental income. Apply today and start making an impact!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Process orders, returns, and exchanges accurately
- Update customer databases and maintain detailed records
- Collaborate with cross-functional teams to enhance service quality
- Meet/exceed performance metrics for resolution time and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficient in CRM software (Salesforce experience a plus)
- Ability to multitask in high-pressure situations
- Flexible availability including evenings/weekends
- Positive attitude with a service-first mindset