Job Description
Join our dynamic team at Oakland Community Services and become a vital part of our mission to transform lives. We're urgently seeking passionate individuals to deliver exceptional customer experiences in a fast-paced, rewarding environment. This flexible part-time role offers the perfect opportunity to make a tangible impact while developing valuable skills. Enjoy competitive compensation, a supportive culture, and the chance to work alongside dedicated professionals committed to excellence.
Why join us? We prioritize growth, recognition, and work-life balance. With competitive pay starting at $18/hour and opportunities for advancement, this is your chance to build a meaningful career in community services while enjoying Oakland's vibrant culture.
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Manage client inquiries, resolve complaints efficiently, and maintain accurate records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Support community outreach initiatives and local event coordination
- Process transactions, maintain databases, and ensure compliance with protocols
- Identify process improvements and contribute to team innovation
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or community engagement experience
- Exceptional communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible hours including evenings/weekends
- Valid California driver's license (if local travel required)
- Bilingual in Spanish highly desirable