Job Description
Are you seeking a role that offers autonomy and top-tier compensation? Apex Digital Solutions is urgently hiring a Night Shift Technical Support Specialist to join our elite team in the heart of New York City. This is your opportunity to work in a high-impact environment where your technical expertise directly drives customer success.
We are looking for a resilient problem-solver who thrives in a night environment. As a Night Shift Specialist, you will provide critical technical assistance to enterprise clients, ensuring seamless operations during off-peak hours.
Why Join Us?
- Competitive Pay: $22 - $28/hr based on experience.
- Comprehensive Benefits: Medical, Dental, Vision, and 401(k) matching.
- Work-Life Balance: Enjoy your days free with our rotating 3-shift schedule.
- Professional Growth: Clear pathways to senior engineering and management roles.
Key Responsibilities:
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues via phone and remote access.
- Monitor system performance and resolve critical incidents during the night shift to ensure 99.9% uptime for clients.
- Document all interactions and technical resolutions in the ticketing system (Zendesk/Jira) for audit and training purposes.
- Collaborate with the Day Shift team to hand off complex cases and ensure continuity of service.
- Conduct nightly system health checks and perform routine maintenance tasks.
- Identify recurring technical trends and propose long-term solutions to improve efficiency.
Qualifications:
Qualifications
- Minimum of 2 years of experience in Technical Support, Help Desk, or Customer Success roles.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts (TCP/IP, DNS, VPN) and troubleshooting protocols.
- Excellent written and verbal communication skills with the ability to explain complex technical concepts simply.
- Ability to work independently and manage time effectively in a fast-paced night environment.
- High school diploma or equivalent; Associate’s degree in IT or Computer Science is a plus.
Skills: Technical Support, Troubleshooting, Customer Service, Network Administration, Help Desk, Night Shift Availability.