Job Description
Join our dynamic team at TechSolutions Inc. and kickstart your career in Minneapolis! We're urgently seeking an IT Support Specialist to join our growing team immediately. This is your chance to work with cutting-edge technology while making a real impact. Our collaborative environment offers rapid career progression and competitive benefits. Don't miss this opportunity to grow with us!
Responsibilities
- Provide Tier 1 & 2 technical support for hardware/software issues
- Manage user accounts and system access permissions
- Install, configure, and troubleshoot network infrastructure
- Document technical procedures and maintain knowledge base
- Collaborate with cross-functional teams to resolve complex issues
- Implement cybersecurity protocols and best practices
- Train staff on new technology systems
Qualifications
- 2+ years of IT support experience required
- CompTIA A+ or Network+ certification preferred
- Proficiency in Windows/macOS environments
- Strong problem-solving and communication skills
- Experience with helpdesk ticketing systems
- Ability to work independently with minimal supervision
- Valid driver's license for occasional on-site support