Job Description
Join TechNova Solutions and become part of our dynamic IT team! We're urgently seeking a Direct Hire IT Support Specialist to deliver exceptional technical assistance to our growing client base in Charlotte, NC. This is your chance to work with cutting-edge technologies while making a real impact. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture where innovation thrives.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Install, configure, and maintain Windows/macOS systems and enterprise applications
- Monitor system performance and proactively address security vulnerabilities
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Azure AD, and cloud services
- Strong troubleshooting skills for Windows/macOS and network connectivity
- Experience with ticketing systems (ServiceNow/Jira) preferred
- Excellent communication skills and customer service orientation