Job Description
Immediate Opening: Join Our Dynamic Team in Washington Dc, Ohio!
Capital City Employment Solutions is urgently hiring motivated Customer Service Representatives to join our growing team. This is a rare opportunity for immediate employment with competitive compensation and comprehensive benefits. We're seeking energetic professionals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.
Why Join Us?
- Same-week start date available
- Comprehensive training program
- Health, dental, and vision insurance
- 401(k) with company match
- Career advancement opportunities
Don't miss this chance to jumpstart your career with an industry-leading employer. Apply today and start your new journey tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer complaints with empathy and efficiency
- Process orders, returns, and service requests accurately
- Maintain detailed customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for customer satisfaction
- Identify upsell opportunities and drive revenue growth
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts (including weekends)
- Valid driver's license (for occasional off-site duties)
- Pass background check and drug screening