Job Description
Join our dynamic team immediately! We're urgently hiring a Remote IT Support Specialist based in Phoenix, AZ. This high-impact role offers rapid onboarding and competitive benefits for tech-savvy professionals ready to hit the ground running. Help our clients maintain seamless digital operations while growing your career in a forward-thinking environment.
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Diagnose and resolve system malfunctions via phone, chat, and remote access
- Document incidents, solutions, and asset configurations in ticketing systems
- Collaborate with cross-functional teams to implement IT infrastructure upgrades
- Conduct user training on security protocols and best practices
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience in remote environments
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and cloud platforms
- Exceptional troubleshooting skills with network diagnostics tools
- Strong written and verbal communication abilities
- Ability to work independently with minimal supervision
- Experience with ITIL or ITSM frameworks preferred