Job Description
Are you a night owl looking for a stable, direct-hire opportunity?
Apex Global Solutions is urgently hiring for dedicated Night Shift Customer Support Specialists in Richmond, VA. This is a direct hire position, meaning you will join our permanent team with full benefits and a competitive shift differential immediately.
We are looking for reliable, detail-oriented individuals to manage high-volume support tickets and ensure our clients receive exceptional service 24/7. If you have a strong work ethic and experience in night operations, we want to meet you.
Why Apply?
- Direct Hire: No staffing agencies, just a direct career path.
- Shift Premium: Earn up to $5.00/hour extra for working the night shift.
- Comprehensive Benefits: Health, dental, and vision insurance from day one.
- Stability: Join a growing company in the heart of Virginia.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat during the night shift.
- Resolve technical issues and troubleshoot problems while maintaining a high level of customer satisfaction.
- Document all customer interactions and resolutions accurately in the CRM database.
- Escalate complex issues to the appropriate night or day shift supervisors.
- Collaborate with cross-functional teams to improve night shift processes and efficiency.
- Maintain a professional and empathetic demeanor while working independently during late hours.
Qualifications
- High school diploma or GED equivalent required; Associate's degree preferred.
- Previous experience in customer service, call centers, or operations (1+ years preferred).
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively during night hours.
- Basic computer proficiency and familiarity with CRM software.
- Reliable transportation and availability to work nights (10:00 PM - 6:00 AM).