Job Description
We're urgently seeking a highly skilled IT Support Specialist to join our dynamic team in Virginia Beach. This critical role requires immediate availability to support our growing client base across the Hampton Roads area. You'll be the first point of contact for resolving technical issues, ensuring seamless operations, and maintaining our reputation for excellence.
As a key member of our IT department, you'll collaborate with cross-functional teams to deploy innovative solutions and maintain our cutting-edge infrastructure. We offer competitive compensation, comprehensive benefits, and opportunities for rapid career advancement in a fast-paced environment.
Responsibilities
- Provide immediate technical support for hardware, software, and network issues
- Manage and maintain IT infrastructure including servers and cloud systems
- Implement cybersecurity protocols and data protection measures
- Document technical processes and create user training materials
- Coordinate with vendors for equipment procurement and maintenance
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server administration and Active Directory
- Experience with cloud platforms (Azure, AWS, or GCP)
- Strong problem-solving and customer service skills
- Ability to work flexible hours including occasional weekends