Job Description
Join our dynamic team at TechSolutions Inc. as an IT Support Specialist! We're urgently hiring for immediate start positions in our Minneapolis headquarters. This is your chance to launch or accelerate your career in a fast-paced environment where your skills directly impact business success. Enjoy competitive compensation, comprehensive benefits, and a culture that values innovation and professional growth.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Deploy and configure desktops, laptops, and mobile devices
- Monitor and maintain company security protocols and compliance standards
- Collaborate with cross-functional teams to resolve complex technical issues
- Document technical procedures and maintain knowledge base articles
- Implement system upgrades and patches during maintenance windows
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of experience in IT support or system administration
- CompTIA Network+ or Security+ certification required
- Proficiency in Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills with network diagnostics tools
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work flexible hours including occasional on-call duty