Job Description
We're urgently hiring an IT Support Specialist to join our dynamic team in Las Vegas! As a key member of our tech division, you'll ensure seamless operations for our growing client base. This high-impact role offers competitive compensation, comprehensive benefits, and rapid career advancement. If you're a tech-savvy problem-solver ready to make an immediate impact, apply today!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage and resolve IT service requests within SLA targets
- Implement cybersecurity protocols and conduct vulnerability assessments
- Collaborate with cross-functional teams on system upgrades and migrations
- Document technical processes and maintain knowledge base articles
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Security+ and/or Network+ certification required
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong analytical skills with ability to troubleshoot complex issues
- Excellent communication and customer service abilities
- Experience with ITIL framework and service management tools